Return and Refund Policy

30-DAY MONEY BACK GUARANTEE

Thank you for purchasing our plugins, themes, and digital products. We want you to feel confident when using our products, so we offer a 30-day money back guarantee under the terms outlined below.

1. Scope of This Policy

This policy applies to all digital products, including but not limited to plugins, themes, extensions, and add-ons for platforms such as Shopify, Joomla, WordPress, and other CMS or website frameworks, purchased directly from our website.

2. 30-Day Refund Period

  • You may request a refund or product exchange within 30 days from the date of successful payment.
  • Requests submitted after 30 days from the purchase date will not be accepted.

3. Eligibility for a Refund

You are eligible for a refund if one or more of the following conditions apply:

  • The product does not function as described on the product page.
  • The product contains a critical technical issue that our support team is unable to resolve within a reasonable time.
  • The product is not compatible with the supported platform or version clearly stated in the product description.
  • You are not satisfied with the product, even if there is no technical issue, and no longer wish to use it.

To help us verify issues, we may request screenshots, screen recordings, error logs, or temporary access to a staging/demo environment.

4. Non-Refundable Cases

Refunds will not be granted in the following situations:

  • The refund request is made after the 30-day period.
  • Insufficient information is provided to reproduce or verify the reported issue.
  • Issues caused by third-party plugins/themes, custom code modifications, or unsupported server environments.
  • Change of mind or incorrect purchase without contacting us within 30 days.

5. Product Exchange Policy

  • You may request to exchange your purchased product for another product of equal value.
  • If the new product costs more, you will be required to pay the price difference.
  • If the new product costs less, the remaining balance will not be refunded.

6. Refund Request Process

To request a refund, please follow these steps:

  1. Contact us via our support email or contact form on the website.
  2. Provide your order number, purchase email, and reason for the refund.
  3. Our team will review your request and respond within 1–3 business days.
  4. If approved, the refund will be processed within 5–10 business days, depending on your payment provider.

7. Refund Method

  • Refunds will be issued to the original payment method (PayPal, credit/debit card, or other payment gateways).
  • In some cases, refunds may be issued as store credit for future purchases, subject to customer approval.

8. License & Access Termination

Upon approval of a refund:

  • Your license key (if applicable) will be revoked.
  • Your access to the product, updates, and future downloads will be terminated.

9. Policy Updates

We reserve the right to modify or update this policy at any time without prior notice. Any changes will be effective immediately upon being published on our website.

10. Contact Information

If you have any questions regarding this 30-Day Money Back Guarantee, please contact us: